General Conditions
General Conditions for the Arboliz Rural Guesthouse
AVAILABILITY AND BOOKING CONFIRMATION
The acceptance of the "Pre-booking ", the guest provide his/her credit card details, in order to formalize the Booking and as a guarantee Reserve, indicating his/her name and the days of the stay.
The amount to be paid will be:
- For bookings of 1, 2 or 3 nights, the amount will be for one night’s stay
- For bookings of more than 3 nights 25% of the total price of the services requested.
- The remaining amount must be paid on arrival at the establishment.
Once the advance payment has been received, we will send you the booking confirmation. The booking is not confirmed until the owner has received the advance payment, and you have received the confirmation.
CANCELLATION
All the costs derived from this will be charged to the guest.
The percentages will be applied on the amount paid in advance.
- 5% if the cancellation is made more than 30 days in advance.
- 40% if the cancellation is made between 15 and 30 days in advance.
- 60% if the cancellation is made between 7 and 15 days in advance.
- 100% if the cancellation is made less than7 days in advance
- Reservations with non-refundable rate, the total is paid at the time of booking and cancellation or modification costs are 100%
Reservations with gift-box bonuses, discount cards and the like are regulated with the cancellation policy of the rural house, the amount corresponding to the cancellation will be charged to the deposited card as a guarantee of the reservation and your voucher will be re-validated. (Credit cards are validated by charging a fee of € 1 and following their return).
In the event that the guest leaves the establishment before the departure date agreed between the two parties, the full amount agreed for the room will be charged as compensation for damages.
ARRIVAL
The arrival times at the establishment will be
from 2 pm to 6 pm. If for any reason you plan to arrive before or after this time period, please inform us and we will do our best to receive you at the desired time.
Except via prior agreement, the guest must occupy the room before 6 pm on the expected day of arrival. Your reservation will be maintained until 18:00h, if you expect to arrive later, please let us know, otherwise it is possible to reassign the room and consider it a “No Show” reservation. In case of not presentation at the Guest House, the amount corresponding to 100% of your stay will be charged on your credit card.
It is obligatory for each guest to fill out and sign an occupation card that the owner is obliged to hand over to the Ertzaintza (Basque Police Force) as well as an admission card which includes the services requested by the guest. This document is considered a contract between the two parties.
The guest is obliged to pay the price of the services as soon as the bill is presented, under no circumstances will he/she be exempt from this payment even when a claim has been presented.
DEPARTURE
Unless the owner and the guest have reached a written agreement, the guest and all his/her companions must leave the Rural Guesthouse
before 12 pm on the stipulated day.
Otherwise the establishment may charge your credit card the corresponding amount to one more night.
NUMBER AND IDENTIFICATION OF THE GUESTS
The guest must inform the owner of the number of people included in the booking. Only the number of people indicated in the booking confirmation has the right to occupy the accommodation and the premises. (Pets are not allowed inside the establishment). In the event of any non-compliance with the above-mentioned obligations, the owner, at his/her own discretion, has the right to ask the guest to vacate the establishment and the guest will have no right to any compensation.
BEHAVIOUR
The guest that signs the admission card is responsible for the correct behavior of all the people that accompany him/her. If this person or any of his/her companions does not behave appropriately and responsibly, the owner is authorized to ask the guest and his/her companions to leave the establishment immediately without the guest having any right to any type of compensation.
RESPONSIBILITY
The establishment is not responsible to any guest for any loss, damage, cancellation or any other additional cost suffered by the guest, or for any cause that is out of the owner’s control.
The owner is not responsible for the loss or leaving behind of objects, however, if anything is found in the establishment when cleaning, they will have no objection in sending it to the address given via cash-on delivery.
It is not permitted to remove from the establishment any utensils, bedclothes, blankets, etc...
In the event that any damage is caused please inform the owner and always before departure from the establishment, to prevent any misunderstandings. The guest will have to pay the cost of the damage or will charge on credit card deposited as guarantee Reserve
The owner would be grateful for any suggestions you can offer to make future stays more pleasant.
